Delete your Klee account

Delete it in the app

1. Open Klee and sign in to the account you want to delete.
2. Go to Profile.
3. Tap Delete account… at the bottom and confirm.

The deletion happens immediately. There is no waiting period and no confirmation email to wait for.

If you cannot open the app

Write to support@kleeapps.com from the email address of your Klee account and ask us to delete it. We confirm that the request comes from the account owner, delete the account, and reply when it is done - within 30 days, usually the same week.

What is deleted

• Your account and sign-in credentials.
• Your profile: name, avatar, and the optional details you gave us (age range, gender, country, languages).
• Your vocabulary: collections, cards, notes, images and files you uploaded.
• Your learning history: progress, scheduling, streaks and learning events.
• Your live lessons and anything you contributed to them.

What we keep, and why

Only the following survives account deletion.

• Payment records, if you ever paid us: amounts, dates, currency, plan, refunds and the provider's transaction identifiers. Accounting and tax law requires us to keep them, generally for ten years. They are stored apart from your account and are no longer linked to your name or email.
• A one-way marker, for up to 13 months, recording only that a free trial was already used and how many trial credits were left, so the same person cannot repeat the trial by deleting and recreating an account; a new account with the same email gets back only those remaining trial credits. It cannot be turned back into your email address and holds no learning data, no device identifiers and no payment details.
• Support correspondence, if you wrote to us: the messages may keep the email address or Telegram account you wrote from for up to 12 months, so we can follow up on the case.
• Lesson reports: the text of a report you sent or received stays with our support records, without any link to your deleted account.
• A legal hold, in rare cases: if a legal obligation or an open dispute requires us to keep an account until the matter is closed, we do so and we tell you.

Everything else is gone. Full detail is in section 6 of our Privacy Policy.

Cancel your subscription first

Deleting your account does not cancel a paid subscription. Cancel it first, in the store where you bought it:

• Google Play: Play Store → your profile picture → Payments and subscriptions → Subscriptions → Klee → Cancel subscription.
• App Store: Settings → your name → Subscriptions → Klee → Cancel subscription.
• Bought on our website: open the Premium screen in Klee and tap Manage subscription, or write to us.

If you deleted the account before cancelling, contact us and we will help.

Take your words with you

Deletion cannot be undone, so export first if you may want your vocabulary later: Settings → Backup saves a copy of your collections and cards to your device.

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