The fastest way is Telegram. Our support bot answers common questions on the spot, in your language, and passes everything else to a real person, who replies right in the chat, usually within a day.
No Telegram? Email support@kleeapps.com. We reply within two business days, usually sooner.
What we can help with
- Your account: sign-in problems, email confirmation, password reset, closing your account.
- Your vocabulary: imports, collections, missing or duplicated cards, backups.
- Practice and progress: how scheduling works, why a word came back, streaks.
- Premium and payments: subscriptions, receipts, refunds, cancellations.
- Privacy requests: access to your data, correction, export, deletion.
- Anything broken: errors, blank screens, audio that will not play.
What to include
You do not have to prepare anything special, but these details help us answer in one message instead of three:
- The email address of your Klee account.
- Where it happened - website, iPhone, or Android.
- What you expected and what happened instead.
- A screenshot, if the screen shows an error.
Before you write
Two answers cover most questions:
- Your data: you can download a backup of your vocabulary at any time in Settings → Backup, and delete your account in Profile → Delete account (step by step).
- How Klee decides what to practise: the short version is on our About page.
Contact
Telegram @Klee_support_bot - in your language.
Email support@kleeapps.com - support in English.
For legal and privacy matters: legal@kleeapps.com.
Klee is a trading name of AMBERSOFT LABS - FZCO, a free zone company registered in Dubai Silicon Oasis, United Arab Emirates.
AMBERSOFT LABS - FZCO
IFZA Business Park, DDP, PO Box 342001
Dubai Silicon Oasis, Dubai, United Arab Emirates
Trade licence No. 90471